Thank you for visiting our page with frequently asked questions and their answers. If you can’t find what you are looking for in our FAQ section below, use our online contact form or email us.
Are you a
jewelry manufacturer?
Yes,
we’re a 925 sterling silver jewelry manufacturer based in Bangkok, Thailand.
Our factory address is:
ProSilver
Jewelry Co. Ltd.
175
Phetkasem Soi 42, Yeak 1
Bangkok
10160, Thailand
Do you have
offices / representatives outside Thailand?
No,
we do not have any offices nor representatives outside Bangkok, Thailand.
How can I
arrange a factory visit?
If
you are interested in visiting our factory, please email us to arrange one.
Are your
prices wholesale prices?
Our
prices are factory-direct prices, there is no intermediary (for example, a
wholesaler) and so you are getting a better price than wholesale.
Can I get a
better price if I order large quantities?
Yes,
if you need a large quantity of the same SKU please email us so we
can send you a quotation.
What are
your accepted payment methods?
Our
accepted payment methods are telegraphic transfer (T/T), PayPal (there is a
4.40% service fee from PayPal that is not included in the prices we offer) or
cash (Thai baht, US dollars or Euros in the case you decide to pick up your
order).
Do I pay for
my order directly on your website?
No,
payments are not processed on our website. T/T payments are send bank to bank
and PayPal payments are made directly from your PayPal account to ours. You
will receive our financial information on an email after we have reviewed your
order.
Is all your
jewelry made with 925 Sterling Silver?
Yes,
all our jewelry is made genuine 925 sterling silver. We manufacture all jewelry
with an alloy containing a minimum 92.5% silver. Our jewelry is NOT a base
metal with silver plating.
Your website
lists jewelry as silver plated. Is this also genuine 925 sterling silver?
Yes,
jewelry listed as “silver plated” is made with genuine 925 sterling silver.
Silver plated only means the item has an additional silver coating to make the
particular design look whiter and shinier.
Do you have
stock?
No,
we don’t have stock. All jewelry is produced after an order is placed.
Are all your
products nickel and lead free?
Yes,
all our jewelry is nickel and lead free.
Will all my
jewelry be stamped “925”?
Most
of our jewelry bears the “925” stamp. There are a few products that do not have
the stamp due to space limitations or risking damaging the item. In case you
must have all your jewelry stamped “925” please let us know before you place
your order.
Can you put
my logo on the jewelry I order?
Yes,
we can apply your brand logo on the jewelry for an additional fee; the 2
options available are laser engraving and manual stamping. After you have made
a selection of jewelry in your shopping cart, please email us your logo so that we that we
can check the cost for you.
Can I ask
for a modification to an existing design?
Yes,
we can accommodate modifications that do not structurally modify the item such
as a different finding, pendant bail, plating thickness and the like. Please email us before you place your order in
case you need an item to be modified.
How thick is
the gold plating applied in your products?
The
prices for gold plated items listed on our website are for 18k
flash plating, about 0.25 microns in thickness. However we can also do 1,
2, or 3 microns if you need better quality.
Why does
silver jewelry tarnish?
Silver
tarnishing naturally occurs when the silver reacts to elements in the air,
mainly sulfur and chlorine. It’s a natural phenomenon that can be slowed down
by proper storage (away from furnaces water sources) and careful handling of
jewelry.
How can I
clean my silver jewelry?
Tarnish
can be easily cleaned off especially when detected early, careful polishing
with a silver jewelry polishing cloth is often sufficient.
Do you offer
any type of protective finishes / coatings?
Yes,
we offer Electro Anti-tarnish and E-coat. If you need your jewelry to have any
of these coatings please email
us for a quotation.
Can you
provide packaging for my jewelry?
All
our products come packaged individually inside plastic bags for protection. In
case you need special packaging options for your jewelry, please let us know in
advance (there will be an extra fee since it will cost time and labor).
What are
your minimums?
The
minimum order amount is USD750.00 and the minimum order quantity (MOQ) per SKU is
30 pieces. In the case of rings the required MOQ per SKU can be a mix of 5
pieces each size.
Can you send
me jewelry samples?
All
jewelry is made after an order is placed and so we do not have samples available.
If you definitely must have samples, please email
us for a solution.
How can I
place an order?
Please
click here
for a step-by-step guide.
Do you
require a deposit to start production?
Yes,
we require a deposit of 30% of the order total to start production.
How long
does it take to manufacture my jewelry?
The normal manufacturing time for an order is 6-8 weeks. In very unusual cases
due to unexpected circumstances it could take up to 8-11 weeks.
Do you
provide photos of my purchased jewelry?
Yes,
feel free to download the photos straight from our website only of those
products you have purchased.
Can I cancel
my order?
Yes,
it’s possible to cancel your order if production has not yet begun. Please
contact us ASAP in case you decide to cancel an order.
How can I
make a return?
Please
visit our Warranty and Returns page for more information.
Can you
produce my own jewelry design(s)?
Yes,
we specialize in OEM / ODM silver jewelry. The MOQ is normally 200 – 300 pieces
per design and a development fee for each design of US$ 90 – 150 may apply. If
you need a quotation please email
us your CAD/3D files and/or diagrams with dimensions of your
design.
How long
does delivery of my jewelry take?
In
most cases delivery of your package takes anywhere from 5-7 business days.
COVID-19 Notice: The global pandemic has caused
restrictions in transport capacity throughout the world, and so currently
packages are taking longer than 5-7 business days to be delivered. Thank you
for your understanding, we hope the situation normalizes within this year.
Will my
package be insured?
Yes,
all packages are shipped insured in the event of a loss.
How much
does shipping cost?
The
shipping fee depends on the volume and final weight of the package, it will be
displayed at checkout. We ship packages everyday but Sundays via UPS, FedEx and
DHL.
Can you
estimate my import duty?
No,
import duties/tax depend on the destination country and are the responsibility
of the receiver. Please contact the Customs Department in your country to
inquire about import procedures and cost.
How can I
reset a forgotten password?
Visit
our website’s login page, click
on the “Forgot Your Password?” link and follow the instructions.
Can I change
my login email address?
Yes,
log in to your account and visit your Information page,
you can also change your password if desired.
How can I
reorder my jewelry?
Visit
your Orders
page after logging in to our website and click on the reorder button.
How can I
see your newest jewelry?
Please
click here
and make sure you select “Newest on Top” from the drop-down menu. The latest
jewelry will be listed first.