FAQs

Thank you for visiting our page with frequently asked questions and their answers. If you can’t find what you are looking for in our sterling silver jewelry FAQs section below, use our online contact form or email us.

ABOUT PROSILVER

Are you a jewelry manufacturer?
Yes, we’re a 925 sterling silver jewelry manufacturer based in Bangkok, Thailand. Our factory address is:

ProSilver Jewelry Co. Ltd.

175 Phetkasem Soi 42, Yeak 1
Bangkok 10160, Thailand

Do you have offices / representatives outside Thailand?
No, we do not have any offices nor representatives outside Bangkok, Thailand.

How can I arrange a factory visit?
If you are interested in visiting our factory, please email us to arrange one.

 

ABOUT PRICES AND PAYMENT

What is your website currency?
All currency amounts on our website are in US dollars (USD).

Are your prices wholesale prices?
Our prices are factory-direct prices, there is no intermediary (for example, a wholesaler) and so you are getting a better price than wholesale.

Can I get a better price if I order large quantities?
Yes, if you need a large quantity of the same SKU please email us so we can send you a quotation.

What are your accepted payment methods?
Our accepted payment methods are telegraphic transfer (T/T), PayPal (there is a 4.40% service fee from PayPal that is not included in the prices we offer) or cash (Thai baht, US dollars or Euros in the case you decide to pick up your order).

Do I pay for my order directly on your website?
No, payments are not processed on our website. T/T payments are sent bank to bank and PayPal payments are made directly from your PayPal account to ours. You will receive our financial information in an email after we have reviewed your order.

 

ABOUT OUR PRODUCTS

Is all your jewelry made with 925 Sterling Silver?
Yes, all our jewelry is made genuine 925 sterling silver. We manufacture all jewelry with an alloy containing a minimum 92.5% silver. Our jewelry is NOT a base metal with silver plating.

Your website lists jewelry as silver plated. Is this also genuine 925 sterling silver?
Yes, jewelry listed as “silver plated” is made with genuine 925 sterling silver. Silver plated only means the item has an additional silver coating to make the particular design look whiter and shinier.

Do you have stock?
No, we don’t have stock. All jewelry is produced after an order is placed.

Are all your products nickel and lead free?
Yes, all our jewelry is nickel and lead free.

Will all my jewelry be stamped “925”?
Most of our jewelry bears the “925” stamp. There are a few products that do not have the stamp due to space limitations or risking damaging the item. In case you must have all your jewelry stamped “925” please let us know before you place your order.

Can you put my logo on the jewelry I order?
Yes, we can apply your brand logo on the jewelry for an additional fee; the 2 options available are laser engraving and manual stamping. After you have made a selection of jewelry in your shopping cart, please email us your logo so that we that we can check the cost for you.

Can I ask for a modification to an existing design?
Yes, we can accommodate modifications that do not structurally modify the item such as a different finding, pendant bail, plating thickness and the like. Please email us before you place your order in case you need an item to be modified.

How thick is the gold plating applied in your products?
The prices for gold plated items listed on our website are for 18k flash plating, about 0.25 microns in thickness. However we can also do 1, 2, or 3 microns if you need better quality. Contact us for pricing information.

Why does silver jewelry tarnish?
Silver tarnishing naturally occurs when the silver reacts to elements in the air, mainly sulfur and chlorine. It’s a natural phenomenon that can be slowed down by proper storage (away from furnaces water sources) and careful handling of jewelry.

How can I clean my silver jewelry?
Tarnish can be easily cleaned off especially when detected early, careful polishing with a silver jewelry polishing cloth is often sufficient.

Do you offer any type of protective finishes / coatings?
Yes, we offer Electro Anti-tarnish and E-coat. If you need your jewelry to have any of these coatings please email us for a quotation.

Can you provide packaging for my jewelry?
All our products come packaged individually inside plastic bags for protection. In case you need special packaging options for your jewelry, please let us know in advance (there will be an extra fee since it will cost time and labor).

   

ABOUT ORDERING

What are your minimums?
The minimum order amount is USD750.00 and the minimum order quantity (MOQ) per SKU is 30 pieces. Additionally, in the case of rings the required MOQ per size variation is 5 pieces.

Can you send me jewelry samples?
All jewelry is made after an order is placed and so we do not have samples available. If you definitely must have samples, please email us for a solution.

How can I place an order?
Please click here for a step-by-step guide.

Is there any more convenient way to add jewelry to the cart?
Yes! There is a re-order button that will appear on the view order page that will add all the jewelry in the order again to your cart. 
Another option, available to registered customers, is our quick order product table page.

Do you require a deposit to start production?
Yes, we require a deposit of 30% of the order total to start production.

How long does it take to manufacture my jewelry?
The normal manufacturing time for an order is 6-8 weeks. In very unusual cases due to unexpected circumstances it could take up to 8-11 weeks.

Do you provide photos of my purchased jewelry?
Yes, feel free to download the photos straight from our website only of those products you have purchased.

Can I cancel my order?
Yes, it’s possible to cancel your order if production has not yet begun. Please contact us ASAP in case you decide to cancel an order.

How can I make a return?
Please visit our Warranty and Returns page for more information.

Can you produce my own jewelry design(s)?
Yes, we specialize in OEM / ODM silver jewelry. The MOQ is normally 200 – 300 pieces per design and a development fee for each design of US$ 90 – 150 may apply. If you need a quotation please email us your CAD/3D files and/or diagrams with dimensions of your design.

 

ABOUT DELIVERY

How long does delivery of my jewelry take?
In most cases delivery of your package takes anywhere from 5-7 business days.

Will my package be insured?
Yes, all packages are shipped insured in the event of a loss.

How much does shipping cost?
The shipping fee depends on the volume and final weight of the package, it will be displayed at checkout. We ship packages everyday but Sundays via UPS, FedEx and DHL.

Can you estimate my import duty?
No, import duties/tax depend on the destination country and are the responsibility of the receiver. Please contact the Customs Department in your country to inquire about import procedures and cost.

 

 

ABOUT OUR WEBSITE

How can I register on your website?
Visit our website’s registration page and fill out the form. You'll be receiving an email to verify your email address.

How can I reset a forgotten password?
Visit our website’s home page, click on the user icon on top of the page and then on the “Lost Your Password?” link and follow the instructions.

Can I change my login email address?
Yes, log in to your account and click the  Account Details tab, you can also change your password if desired.

How can I reorder my jewelry?
Visit your Orders page after logging in to our website and click on the Re-Order button: this will add all products in the selected order to the shopping cart.

How can I see your newest jewelry?
Please visit our NEW jewelry page. Alternatively, visit any sub-category page and make sure you select “Sort by latest” from the drop-down menu. The latest jewelry will be listed first.