Last Updated: January 21, 2021.
WARRANTY
ProSilver Jewelry Co., Ltd. hereby warrant that all
produced jewelry is free from defective or inferior materials and workmanship
for 10 days after the date of courier delivery. Within the warranty period, if you
find:
·
A defect on any item caused by production or
packaging,
·
An item or items sent to you which you did not
order,
·
An item or items received in the incorrect size
or color.
Please do not send any item back right away, please email
us first with a description and photos of the defect/problem ASAP. We agree to
promptly follow up and get back to you with remedial options.
Merchandise may not be returned unless a return
authorization is issued in advance and in written form. Once authorized, upon
the receipt of the defective items, ProSilver Jewelry Co., Ltd. will refund
100% of the returned item(s) value or if you wish, we will provide you with
store credit on your next order. There will not be any restocking fee charges.
In case the item’s defect is determined to have been unequivocally caused by ProSilver Jewelry Co., Ltd. we agree to additionally refund or issue store credit to you for the return shipping cost.
If you have any
questions about our Warranty & Return Policy, please email us or fill out our contact form.